Minimum Terms and Conditions
Detailed description of goods and/or services
Forest Grass is a business in the Artificial Grass industry that distributes.
Subject to availability and receipt of payment, requests will be processed within 1 days and delivery conﬁrmed by way email . (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
The offering on this website is available to South African clients only.
Return and Refunds policy
The provision of goods and services by Forest Grass is subject to availability. In cases of unavailability, Forest Grass will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee. (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
Forest Grass shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be deﬁned as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Forest Grass bank account, the details of which will be provided on request.
Card acquiring and security
Card transactions will be acquired for Forest Grass via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certiﬁcate and security policy.
Customer details separate from card details
Customer details will be stored by Forest Grass separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Forest Grass takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and Forest Grass chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Forest Grass may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by ZA Turf (PTY) LTD (sole trader / private company / close corporation) based in South Africa trading as Forest Grass and with registration number 2015/180100/07 and Tahier Smith (Director(s)/Member(s)/Owner(s)).
Forest Grass contact details
Company Physical Address: G03 Rostra, the Forum, North Bank Lane, Century City.
Telephone: +27 21 555 2767