Terms And Conditions | Forest Grass | Suppliers Of Synthetic Grass in Africa & South America
 

Terms And Conditions

Minimum Terms and Conditions

Detailed description of goods and/or services

Forest Grass is a business in the Artificial Grass industry that distributes.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 days and delivery confirmed by way email . (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

Export restriction

The offering on this website is available to South African clients only.

Return and Refunds policy

The provision of goods and services by Forest Grass is subject to availability. In cases of unavailability, Forest Grass will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5 % administration fee. (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

Customer Privacy policy

Forest Grass shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Forest Grass bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Forest Grass via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Forest Grass separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Forest Grass takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Forest Grass chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Forest Grass may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by ZA Turf (PTY) LTD (sole trader / private company / close corporation) based in South Africa trading as Forest Grass and with registration number 2015/180100/07 and Tahier Smith (Director(s)/Member(s)/Owner(s)).

Forest Grass contact details

Company Physical Address: G03 Rostra, the Forum, North Bank Lane, Century City.

Email: info@forestgrass.co.za

Telephone: +27 21 555 2767